Our Diamond maintenance package is very affordable & comprehensive to fulfil all service needs, We will be providing complete Planned Preventive Maintenance Plan within 2 weeks on signing of the contract.

Services included in package:

• Planned Preventive Maintenance (PPM)
• Reactive Maintenance or Scheduled Maintenance
• Emergency Call-outs
• Air Conditioning equipment maintenance services
• Electrical supply and associated equipment services
• Plumbing, Water Pumps Breakdown
• Handyman Jobs
• Civil & Carpentry minor Works
• Kitchen Deep Cleaning
• Pest Control
• Water Tank Cleaning

 

Emergency Calls

• Air Conditioning equipment failure or breakdown
• Electrical supply failure or breakdown
• Any major leakage / drain blockage / pipe bust
• Complete water system failure
• A 24/7 contact number will be provided (Response time within 1h)

 

Air Conditioning

• Cleaning of filters and outdoor units
• Check Condenser Coil – Cleaned as required
• Refrigerant Charge
• Relays & Contactors inspect & cleaning
• Inspected & loose connections tightened
• Temperature & Pressures calibration
• Capacitors replacement
• Lubrication if required – Application to motors & bearings
• Belts & Pulleys – Inspected & adjusted
• Condensate Drain – Checked to assure it is open
• Thermostat – Checked & calibrated

 

Mechanical, Electrical and Plumbing

• Repairs and/or replacement of circuit breakers
• Repairs and/or replacement of control panels and ELCB’s
• Repairs and/or replacement of water heaters, light fixture
• Repairs of water leaks in pipes
• Repair of water pumps and motors (Replacement of full asset will be at additional cost)
• Repairs & replacement of washroom fittings (Any spares/material will be excluded and will be provided at additional cost+)
• Wire fault rectification

Civil, Carpentry & Aluminum Fittings Repair / Replacement

• Application of sealant, minor grouting or any broken tile replacement (Any major work will be charge extra)
• Repairs of door hinges, locks, drawer slides, cabinets and cupboards fixing
• Pictures & Curtains hanging (Once during yearly contract, on schedule)

 

Kitchen Deep Cleaning

• One-time kitchen deep cleaning is covered in annual maintenance contract, Kitchen will be cleaned completely including kitchen floor, cabinets & appliances. It can be scheduled any time after 2^nd quarter

Pest Control

• Pest control (internal & external) can be done annually. It will be scheduled upon client’s request. Pest control covers both gel and spray treatment. Pest control treatment will be as per DM approved chemical law, and will be executed by licensed service provider

 

Water Tank Cleaning

• One-time water tank cleaning included in diamond service package. The date and time of water tank cleaning will be scheduled with the customer. Water test is excluded, it can be avail at additional cost

 

Services excluded

• Swimming pool filters repairs
• Swimming pool pump repairs
• Major MEP & civil works
• Landscape & gardening work
• Irrigation system & gardening pump
• Septic tanks cleaning/ empty
• Bathtub, WC replacement
• Any internal water leakage inside the wall, ceiling etc.
• Automatic garage doors / gates repair & replacement
• Ductworks chilled water pipe
• Damage domestic water / drainage lines
• Any modification or refurbishment work
• Apartment & Villa Deep cleaning, carpet cleaning, carpet shampooing
• Replacement of broken kitchen cabinets, doors & windows, windows glass or door glass
• Electronic items and home appliance repair or replacement
• Cleaning services
• Any damages due to force majeure
• Any other services which is not included in above scope of work

 

Spare Parts

• All spare parts and material is excluded, and will be provided on cost plus 10% procumbent charge.